Login
New Registration
Ajar Rent a Car Terms And Conditions

INTRODUCTION

We offer this website, subject to the following terms and conditions ("Agreement"). Please read this Agreement carefully before using this website. By using this website, you accept the terms and conditions set forth in this Agreement. we make to this Agreement will be effective immediately upon posting. Please check this page periodically for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the "Last Updated" information that appears at the top of this Agreement. Your use of this website following the posting of any changes constitutes acceptance of those changes.

As used in this Agreement, the terms "we" and "us" mean Ajar and the companies in which Ajar directly or indirectly owns a majority interest, commonly called "subsidiaries." We operate vehicle and construction and industrial equipment rental businesses and, on a more limited scale, retail vehicle sales and claims administration businesses. Our "licensees" are independent companies in the vehicle and construction and industrial equipment rental businesses, and sometimes in the retail vehicle sales business, that are licensed to operate such businesses using a trade name and trademarks and service marks owned by us, which often incorporate the "Ajar" mark. Because the licensees are independent of us, they are not our subsidiaries and thus are not included in the terms "we" and "us." Our "affiliates" at any time are the companies (other than us) that at the time control us or are under common control with us; the terms "we" and "us" do not include our affiliates.

Copyright

Formal notice of copyright ownership appears on the website. All rights reserved international copyright laws protect all images, text, programs, and other materials found on this website (the "Site Materials"). Any commercial use of any of the Site Materials is prohibited without the express written consent of Ajar. You agree not to change or delete any copyright, trademark, or other proprietary notices from materials displayed on or downloaded from this website, and acknowledge that you do not acquire any ownership rights by using this website or the Site Materials.

Trademarks

We or our affiliates own registered service marks including, without limitation, "Ajar group", " Ajar ", "Ajar maintenance", "Ajar national transport", "Ajar Car Sales," "Dollar Rent A CAR KSA" , Connect by Ajar and certain unregistered marks. Names, logos and other marks identifying our products or services are our or our affiliates' proprietary marks, and are protected by Kingdom of Saudi Arabia and international trademark laws. All other trademarks and service marks used on this website are the trademarks, service marks, or logos of their respective owners.

Privacy

Any personally identifiable data about you which we collect from you on this website, including without limitation, personally identifiable data about you collected during any registration process as described below, is subject to the privacy policy that is applicable to this website. For more information, please carefully review the applicable privacy policy, which is accessible via a link provided at the bottom of the homepage of this website.

Registration

Access to some areas and use of some functions of this or our other websites may require you to be or become a participant in or a member of a particular Ajar loyalty program. When and if you register to become a participant or member, you agree to (a) provide accurate, current, and complete information about yourself as prompted by our registration form (including your e-mail address), and (b) to maintain and update your information (including your e-mail address) to keep it accurate, current, and complete. You acknowledge that, if any information provided by you is or becomes inaccurate, not current, or incomplete, we reserve the right to terminate your use of this website and related services. As part of the registration process, you may be asked to select a password. You will be responsible for the confidentiality and use of your password and any club or program identification number and agree not to transfer or resell your use of or access to this website to any third party. If you have reason to believe that your account with us is no longer secure, you must immediately notify us of the problem by clicking here. you are entirely responsible for maintaining the confidentiality of your password and loyalty program identification number, and you are entirely responsible for any and all activities (including reservations and purchases) that are conducted through your account. for more information regarding data security issues, please see the "data security" section of the privacy policy.

Code of Conduct

While using this website and/or the Site Materials, you agree not to:

  • Restrict or inhibit any other visitor from using this website, including, without limitation, by means of "hacking," "denial of service" attacks or defacing any portion of this website
  • Use this website or the Site Materials for any unlawful or unauthorized purpose
  • Express or imply that any statements you make are endorsed by us, without our prior written consent;
  • Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene, or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights (b) any material, non-public information about us, any of our licensees or affiliates, or any third party without the authorization to do so (c) any trade secret of ours, any of our licensees or affiliates, or any third party or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us)
  • Engage in spamming or flooding
  • Modify, adapt, sub-license, translate, sell, transfer, reverse engineer, decompile, or disassemble any portion of this website or the Site Materials
  • "Frame" or "mirror" any part of this website without our prior written authorization
  • Tamper in any way with the software or functionality of this website, including, without limitation, transmitting or posting any software or other materials to this website that contains any viruses, time bombs, Trojan horses, worms, cancelbots or other computer programming routines that may damage, interfere with, intercept, or expropriate any system, data, or information
  • Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents;
  • Harvest or collect information about visitors to this website without their express consent.
  • Create a database by systematically downloading and storing all or any of the information on this website
  • Make postings of a commercial nature. or
  • Permit others, including those whose accounts were terminated, to access this website through your account, username or password.

In addition, while using this website and/or the Site Materials, you agree to comply with all applicable laws, rules, and regulations.

Making Reservations and Purchasing or Requesting Products or Services.

If you wish to make reservations or to purchase or request products or services described on this website, you may be asked by us (or, if you are purchasing or requesting the product or service through a co-branded area of this website, by the provider of such product or service) to supply certain data applicable to your reservation or purchase, including, without limitation, credit card information and other personally identifiable data about you. You understand that any such personally identifiable data will be treated by us in the manner described in the privacy policy accessible via a link provided at the bottom of the homepage of this website and, if Ajar branded provider is involved, such data will be treated by such provider in the manner set forth in that provider's privacy statement; you acknowledge that we are not responsible for the information collection or privacy practices of these providers or any other third parties. You agree that all data that you provide in making reservations or purchases or requesting services will be accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account and credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.
We reserve the right, without prior notification, to change any descriptions or images of, or references to, any products or services on this website, or to limit the order quantity on any such product or service and/or refuse service to you. We note that descriptions or images of, or references to, third party products or services do not necessarily imply our endorsement of such products or services.

Verification of submitted data may be required prior to our acceptance of any reservation, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that reservations, purchases and services are subject to additional terms and conditions imposed by us or by our affiliates, licensees or associates. A summary of our current policies regarding vehicle rental rate quotes, reservations and prepaid rentals is accessible from the web page on which you are quoted a rate for rental by us.

Links

This website may contain links to other Internet websites and online resources, Links on this website to other websites or resources shall not be construed as endorsement, control, review or approval of such other websites by us, You acknowledge and agree that we shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such website or content.
Further, the treatment of user data by the operators of third party websites may be different from our treatment of user data.
For details regarding such operators' treatment of data about users, you must review their privacy policies or terms and conditions of use or contact them for this information. Use of "Cookies" and Other Tracking Technologies, We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our e-mail communications, For more information on our use of such technology, please see the privacy policy.

Use of "Cookies" and Other Tracking Technologies

We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our e-mail communications. For more information on our use of such technology, please see the privacy policy.

Accuracy of Information

Although we strive to ensure the accuracy of the information found on this website, neither we, nor our affiliates, licensees, suppliers, or agents, can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information provided on this website.

Disclaimers

We provide this website, the site materials, and any product or service obtained through or in connection with this website on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. to the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose, and noninfringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software are free of viruses or other harmful components. you acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. no opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. your use of this website is entirely at your own risk.

Conflicts

In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.

Limitation of Liability

As a condition of your use of this website, you agree that neither we, nor any of our affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or other theory, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in connection with:

  1. The use of this website, including, but not limited to, damages resulting or arising from your reliance on this website or any information or materials found on this website or hyperlinked from this website, or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website;
  2. Government restriction, strikes, war, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website; or
  3. Loss of security of information you have provided in connection with your use of this website, or interception of any such information by unauthorized third parties.

Your sole remedy for dissatisfaction with this website and/or site materials contained within this website is to stop using this website and/or site materials, as applicable.

Indemnification

Without limiting the generality or effect of other provisions of this Agreement, you agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or their officers, directors, and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach or alleged breach of this Agreement, including any violation of the Code of Conduct above; and (b) your use of this website and engagement in transactions on this website including, but not limited to, use of the Site Materials.

Availability of this Website

This website is usually available 24 hours a day, 7 days a week. However, we retain the right to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any damages arising from any interruption, suspension, or termination of this website.

Void Where Prohibited

Although this website is accessible worldwide, not all products or services discussed or referenced in this website are available to all persons or in all geographic locations or jurisdictions. In addition, restrictions may apply to use of products or services obtained in one jurisdiction in other jurisdictions. Those who choose to access this website do so on their own initiative and at their own risk, and are responsible for compliance with their local laws, if and to the extent such local laws are applicable. You may not use or export the Site Materials or products and services available through this website in violation of applicable export laws and regulations. We, and our affiliates, licensees, suppliers and agents, reserve the right to limit the availability of this website and/or the provision of any product or service to any person, geographic area or jurisdiction we or they so desire, at any time and in our or their sole discretion.



Ajar Rent a Car Privacy Policy

Data Privacy Policy

Introduction

This Data Privacy Notice belongs to Aljomaih Auto Rental Company, locally known as Ajar, a subsidiary of Aljomaih Holding Company. Established in 2015, Ajar provides modern, integrated mobility solutions tailored to meet the needs of individuals and businesses across the Kingdom of Saudi Arabia. We combine international standards with local expertise to offer reliable, customer-focused services.

This notice is a commitment to protecting personal data in accordance with the Personal Data Protection Law of Saudi Arabia (Royal Decree M/19 dated 09/02/1443H) and other related data protection regulations. It explains our practices for collecting, using, and protecting personal data.

Purpose of Data Collection and Processing

The company is committed to explaining how we collect and use personally identifiable information from users of our website or app. We pledge not to request any information unless it is essential, or used as per Article 10 of the Personal Data Protection Law. Personal data may be added to local or global databases and processed or shared with employees or service providers in Saudi Arabia or globally for the following purposes listed in this privacy notice:

  • To develop and improve our products and services
    To develop and improve our products and services, enhance your customer experience, evaluate employee performance, and assess the quality of services.
  • To share data with governmental or regulatory authorities
    To share data with governmental or regulatory authorities as required by law, for security, or to fulfill legal or judicial requirements.
  • For marketing and advertising
    For marketing and advertising, including showing you customized ads on social media and websites.
  • To communicate important information
    To communicate important information regarding your rental, and to respond to your inquiries or complaints.
  • To protect our legal rights
    To protect our legal rights and manage the security of our networks and properties. For example, using CCTV for safety.
  • To enroll you in loyalty programs
    To enroll you in loyalty programs and share updates about your membership.
  • To use tracking data
    To use tracking data (e.g., mileage, speedometer, fuel, vehicle diagnostics, issuing commands to the vehicle to support your rental, location tracking in case of theft, and tampering alerts).
  • Consent for communication
    By providing your contact details, you give consent for us to contact you regarding offers, events, and updates. You have the right to opt-out at any time.
  • Implied consent
    In certain situations, consent may be implied based on the service provided. In other cases involving sensitive data, we will request explicit consent.
  • Data sharing with partners
    We may share contract data with local and international partners for billing and financial claims, as per legal agreements and only for purposes you consented to.
  • Third-party collaboration
    We may also work with third parties to ensure service quality. Shared data will be limited to the purposes mentioned here.

Types of Data Collected

We collect the following main categories of personal data:

  • Booking and rental data
    Data required to book or rent a car, including authorized additional drivers (e.g., name, DOB, driving license, ID, passport, residency, country, nationality, gender, marital status).
  • Communication data
    Data exchanged during communication (e.g., customer support requests, emergency contacts).
  • Membership details
    Company membership details and ID numbers.
  • Payment information
    Credit card info for payment processing.
  • Operational data
    Data to improve operational services and resolve complaints (e.g., location, feedback, app usage, survey responses).
  • Additional experience data
    Additional data to enhance your experience.
  • Rental details
    Rental details: location, date, type, and preferences.
  • Account data
    Online account data, loyalty numbers, passport info, airline/travel partners.

Data Sharing and Disclosure

We take data protection seriously and use appropriate organizational and technical security measures. However, we are not responsible for the accuracy of the information provided.

We always maintain the privacy and confidentiality of personal data. It will only be disclosed when necessary for public interest, security, law enforcement, or legal requirements. We will not use your data for commercial purposes or share it with third parties without your consent, except with:

  • Aljomaih Auto Rental and licensed partners under legal agreements.
  • Service providers acting on our behalf without independent rights to use the data.
  • Third parties for research and development (e.g., universities improving road safety).
  • Enterprise Holdings (our franchisor) or its affiliates, following their privacy standards.

We do not sell, rent, or physically transfer your data to unrelated third parties.

Consent and Consequences of Non-Sharing

If data is required by law or contract and you refuse to provide it, we may not be able to offer certain services. You have the right to decline data use, but it may limit access to our services or prevent us from fulfilling legal obligations.

If you have questions, contact us at: support@ajarglobal.com

Customer Rights in Data Privacy Management

As per Article 4 of the Personal Data Protection Law, you have the right to:

  • Correct or delete data
    Contact us if your information is outdated, inaccurate, or incomplete.
  • Withdraw consent at any time
    If processing is based on consent, you may withdraw it anytime.
  • Refuse or revoke consent
    You can manage data sharing preferences via our app: https://onelink.to/7vvmea

Linked Sites and Other Platforms

For convenience, we link to third-party websites and social media. However, Ajar/Aljomaih Auto Rental is not responsible for the content, advertising claims, or marketing practices of these sites. Review their privacy policies to understand how they handle your data.

Scope of Data Collection

By using our services or registering on our app or website, you agree to our terms and conditions. Data is collected through:

  • Booking/renting at our branches or via agents, including signing contracts.
  • Emails, text messages, or calls with our customer support.
  • Social media interactions with our official accounts.
  • Online or in-app surveys about feedback or promotions.
  • Our business partners if they are authorized to share your data.

To use our app or website, registration is required. Provide accurate information. You are responsible for your account credentials and compliance with applicable laws.

We collect and store information under our privacy policy. You retain ownership of content you upload, but grant us the right to use it to deliver services.

You must not engage in prohibited activities (e.g., spam, hacking, malware). We may terminate your account for violations.

With your consent, we may access your location (via GPS or IP) to provide relevant updates or local offers. We will not use this data for other purposes.

Accuracy and Privacy

We prioritize transparency. Some elements on our platforms (e.g., names, photos) may be fictional or generic to maintain privacy. We are not responsible for the accuracy of such elements.

Data Retention Period

We retain your personal data as long as necessary for business purposes:

  • Marketing: We retain cookies, online IDs, and email subscriptions until your last interaction.
  • Disputes and Legal Obligations: Some data is kept for legal purposes and technical records.

You may request data deletion at any time unless it conflicts with legal retention requirements.

Policy Updates

We may update this privacy notice when needed, e.g., due to legal changes. Updates will be shared via all our communication channels (website, apps, SMS). We recommend checking it periodically.

Contact Us

If you have any questions about this policy, contact us at:

📧 support@ajarglobal.com

📞 920000028